Vacation Coverage mid January to end of February 2026

Smoky Lake, Alberta

The Registries at Smoky Lake is currently recruiting an energetic, team-oriented, and self-motivated individual to provide clerk vacation coverage as an Alberta Registries Clerk. The ideal candidate will be directly responsible for the following duties & possess the noted qualifications:

Duties and Responsibilities:

• Delivers exceptional service to Registry customers and prospects
• Demonstrate professionalism with all customer interactions
• Supports customer transactions needs based on customer traffic
• Develop, maintain, and build relationships with customers
• Process cash and other transactions while abiding by current policies
• Ensure branch assets are safeguarded
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Assess and complete product and service transactions, accurately, confidentially and in a timely manner
• Complies with legal and regulatory requirements for the jurisdiction
• Escalates complex or unresolved customer situations to managers as required
• Answer over the phone enquiries
• Handle payments
• Maintain strict confidentiality with respect to sensitive customer information
• Effectively carry out duties, under the direction of the Manager
• Other duties may be requested from time to time

Knowledge, Skills, and Abilities:

• Good organizational skills, make sound decisions.
• Good knowledge of office procedures
• Be extremely observant to detail and accuracy
• Ability to handle customer complaints and provide appropriate solutions
• Must be able to work and adapt to a fast paced/diverse environment
• Good written and oral communication skills
• Must be a team player and able to work with minimal supervision
• Maintain confidentiality in accordance with policy
• Must have proven ability to multi-task
• Passionate commitment to helping our customers

Education and Experience:

• Completion of Registry Clerk training is an asset; some training will be provided in January 2026.
• Must have a valid Class 5 Drivers License

Benefits:

• Competitive Salary
• Accommodation allowance for the period
• Training Provided

Please forward your Cover Letter, Resume (including 3 work related references), & Criminal Record Check to:

The Registries at Smoky Lake

slregistries@gmail.com

CLOSING DATE: December 1, 2025

*Applicants are thanked in advance for their interest in our organization, however only those selected for an interview will be contacted.

Job Type: Vacation coverage, Pay based on experience, Monday to Friday 9am to 5pm, Smoky Lake, AB, Work Location: In person only.

As a Registry Agent with Western Financial Group, you will use your customer service skills to support our Auto insurance customers and generate referrals for other insurance needs.  

Here is what a typical day looks like

• Assist customers with their daily registries & licensing needs via phone, in person and by email
• Remain up to date on product knowledge and build relationships with customers
• Continue self-development through industry and training and other courses
• Generate leads through existing clients
• Remain up to date on product knowledge
• Continue self-development through industry and training and other courses
• Must be willing to travel, including between the Bashaw and Alix offices to support both branches.

                  The value you bring

• Strong customer service skills
• Experience with detailed processes and procedures an asset, preferably in an administrative role
• Well versed in navigating multiple computer programs at once
• Experience achieving sales targets individual and as a team

 Temporary, Full Time - 37.5 hours/week - 6-month contract with possibility to extend.

We require the applicants apply either through our career portal or on Indeed. Please see the links below

·  https://career4.successfactors.com/career?company=wfg&career%5fns=job%5flisting%5fsummary&navBarLevel=JOB%5fSEARCH&_s.crb=Wo6V3LlmYTg1t5dbwUNRuasTkiClxklla8dP4Ku5qcQ%3d

or

 https://ca.indeed.com/viewjob?jk=3746072fc0d37591

Submission deadline date is September 30, 2025